Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

DOMINICA NKENGAFAE

Garland,TX

Summary

Dedicated professional with a proven track record at Southwest Farmers Markets and brasserie Du Cameroun, adept in customer assistance and handling high-stress situations with patience and empathy. Excelled in team collaboration, ensuring accuracy in transactions and enhancing customer loyalty through exceptional service. Skilled in both verbal communication and attention to detail, consistently mentoring new staff to improve performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Southwest Farmers Markets
02.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Customer Service Representative on Sales Departmen

Brasserie Du Cameroun
02.2018 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor - Education

University of Buea
Buea, Cameroon
12.2019

Skills

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Reliability and punctuality
  • Written and verbal communication
  • Attention to detail

Certification

  • CNA - Certified Nurse Assistant

Timeline

Cashier

Southwest Farmers Markets
02.2023 - 08.2024

Customer Service Representative on Sales Departmen

Brasserie Du Cameroun
02.2018 - 07.2021

Bachelor - Education

University of Buea

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