Byron Coleman
Glenwood,Illinois
Summary
A reliable customer service representative, with over ten years of experience in providing exceptional customer service in multiple scenarios. I'm dedicated in fostering a strong customer relationship. Excellent listening and communication skills to be proactive and reactive in resolving customers issue(s).
Overview
19
19
years of professional experience
Work History
Driver
Uber/Lyft
Chicago, IL
03.2017 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicle maintenance needs
- Clean driving record
- Cleaned vehicle regularly to maintain professional appearance
- Transport riders to their destination
- Minimized liability by following laws, regulations, and platform policies
- Maintain 4.8+ customer rating and clean driving record
- Record keeping of expenses and events
- Interact with riders
- Upheld high professionalism during encounters
Customer Service Representative
Jewel-Osco
Chicago, IL
03.2015 - Current
- Served customers by providing product and service information and resolved 90+% of product and service problems
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Performed financial reports on daily transactions
- Providing strong communication and phone etiquette
- Responded to customer requests for products, services and company information
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
Home Health Aide
Help At Home
Chicago, IL
01.2009 - 03.2015
- Applied knowledge of health and safety policies and procedures
- Perform domestic and household tasks
- Assist with client's personal care activities
- Transport and accompany patients to doctors office or to hospital
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Followed nutritional plans to prepare optimal meals
- Reported unusual or urgent circumstances in patients' condition or environment immediately to management
Education
Bachelors - Criminal Justice
DeVry University
06.2010
Skills
- Customer service
- Product Knowledge
- Problem solving
- Listening
- Multi-tasking
- Phone etiquette
- Documentation skills
Timeline
Driver
Uber/Lyft
03.2017 - Current
Customer Service Representative
Jewel-Osco
03.2015 - Current
Home Health Aide
Help At Home
01.2009 - 03.2015
Bachelors - Criminal Justice
DeVry University
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