ANOYA ITOMI
DECATUR,GA
Summary
Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
Concentrix Services US INC
Jacksonville , Florida
05.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, promotions, current state of accounts.
- Disputed Fraud and Non-Fraud transactions
- Made outbound calls to verify potential suspicious transactions
- Contacted clients to verify account information and maintain accuracy, resulting in 90% increase in client satisfaction
Remote Tax Specialist
Arise Virtual Solutions Inc.
Culpeper, VA
11.2018 - 04.2019
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
- Managed tax submissions and made sure all information complied with regulations.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Saved up to 300 by implementing cost-saving initiatives that addressed long-standing problem for customer and company
- Served customers and followed outlined steps of service
Security Guard Officer
Allied Universal Security Services
Atlanta, GA
08.2016 - 01.2018
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported irregularities such as fire and safety hazards to maintenance.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Oversaw entry and exit of up to 100 employees and visitors daily.
Education
BBA - Healthcare Management
American InterContinental University
Atlanta, GA07.2019
Associate of Applied Science - Medical Assisting
Westwood College-Atlanta
Atlanta, GA05.2010
Skills
- Customer Account Management
- Customer Data Confidentiality
- CRM Software
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Multitasking and Prioritization
- De-escalation Techniques
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- LiveChat Messaging
- Computer Proficiency
Timeline
Remote Customer Service Representative
Concentrix Services US INC
05.2020 - 01.2022
Remote Tax Specialist
Arise Virtual Solutions Inc.
11.2018 - 04.2019
Security Guard Officer
Allied Universal Security Services
08.2016 - 01.2018
BBA - Healthcare Management
American InterContinental University
Associate of Applied Science - Medical Assisting
Westwood College-Atlanta