Sparkle Cummings
Brooklyn,NY
Summary
Accomplished in guest relations management and hospitality service expertise, demonstrated across roles at prestigious restaurants. Excelled in enhancing guest experiences, adept in wine service and menu memorization. Proven ability to manage high-volume dining settings, ensuring exceptional customer service. Skilled in guest seating and leveraging hospitality skills to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Server
Maidstone Club
08.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess/Food Runner
Barcelona Wine Bar
03.2021 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Nine Mile Station
07.2020 - 03.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times..
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelor of Arts - Global Studies Pre Law
Georgia State University
Atlanta, GA05.2023
Skills
- Guest Relations Management
- Hospitality service expertise
- Wine service
- Guest Seating
- Menu Memorization
- High-volume dining
- Exceptional customer service
Timeline
Server
Maidstone Club
08.2023 - Current
Hostess/Food Runner
Barcelona Wine Bar
03.2021 - 03.2023
Hostess
Nine Mile Station
07.2020 - 03.2021
Bachelor of Arts - Global Studies Pre Law
Georgia State University
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