Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cachandra Baker

Houston,TX - Texas

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

14
14
years of professional experience

Work History

Customer Service Associate

Rosa Heart LLC
03.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Office Assistant

Huntsville Urgent Care
01.2010 - 02.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.

Education

GED -

Texas Education Agency
Austin, TX (online)
1998

Skills

  • Presenting Solutions
  • Customer Service
  • Correcting Discrepancies
  • Customer Relationship Management
  • Account Management
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Inventory Control
  • Multi-Line Phone Systems
  • Guest Services

Timeline

Customer Service Associate

Rosa Heart LLC
03.2019 - Current

Office Assistant

Huntsville Urgent Care
01.2010 - 02.2019

GED -

Texas Education Agency

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Cachandra Baker