LaVerna Witt
Jefferson City,MO
Summary
Seasoned Customer Associate with over 19 years of experience.
Knowledgeable and dedicated customer service professional with extensive experience in credit card industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Citibank
Kansas City, MO
09.2002 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Hannibal Senior High School
Hannibal, MOSkills
- Efficient and Detail-Oriented
- Presenting Solutions
- Customer Account Management
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Customer Support
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Understanding Customer Needs
- Speaking Clearly
Timeline
Customer Service Associate
Citibank
09.2002 - 03.2021
High School Diploma -
Hannibal Senior High School
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