Cache White
Customer service
Safety Harbor,FL
Summary
Highly experienced in performing with exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Focused with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
ID.me
01.2022 - Current
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Adapted to new applications and maintained knowledge of current technologies.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Floater Teacher
Bright Beginnings Daycare
Dunedin, FL
07.2022 - 12.2022
- Exercised great adaptability in transitioning between assigned classrooms.
- Built and maintained environment that stimulated learning and supported student achievement.
- Provided instruction for students in core subject areas.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Daycare Assistant
Countryside Christian Ministries
03.2021 - 02.2022
- Promoted learning and social development through structured and unstructured playtime.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Communicated with children in a developmentally appropriate way
- Built constructive and open relationships with families with forthright yet friendly communication.
- Monitored entrances and exits to maintain safety and organized environments.
- Restocked supplies and personal hygiene products for use by students.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Kept notes of behavior issues, food served and medications administered to children.
- Created and implemented diverse educational strategies to boost development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Inbound and Outbound Warehouse Associate
Amazon Fresh
04.2021 - 12.2021
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Strapped items down over protective padding to secure throughout transportation.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Navigated straightest route to reduce mileage on company trucks and speed up delivery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Warehouse Associate
Amazon
09.2020 - 01.2021
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Simplified shipping and receiving processes for improved workflow.
Sales Associate
DSW Shoe Warehouse
10.2018 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
High School Diploma -
Enterprise High School, Clearwater FL
Clearwater, FL05.2018
Skills
- Product and Service Sales
- Problem-solving skills
- Adapt to diverse groups
- Cash register operation
- Professional demeanor
- Memorization and Recall
- Verbal and written communication
- Time management
- Performance improvement
- Organization skills
Timeline
Floater Teacher
Bright Beginnings Daycare
07.2022 - 12.2022
Customer Service Agent
ID.me
01.2022 - Current
Inbound and Outbound Warehouse Associate
Amazon Fresh
04.2021 - 12.2021
Daycare Assistant
Countryside Christian Ministries
03.2021 - 02.2022
Warehouse Associate
Amazon
09.2020 - 01.2021
Sales Associate
DSW Shoe Warehouse
10.2018 - 03.2020
High School Diploma -
Enterprise High School, Clearwater FL
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