CAELEE YEISLEY
Marion,IA
Summary
Strong customer service focus that contributes to positive client experiences. Reliable teamwork that supports goal completion in both independent and group settings. Effective communication and problem solving that strengthen customer satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Access Associate
St. Luke's Hospital
Cedar Rapids, IA
08.2025 - Current
- Registered patients accurately, ensuring comprehensive capture of demographics, insurance details, and consent documentation to facilitate smooth patient processing.
- Verified eligibility and benefits, resolving coverage discrepancies before service encounters.
- Collected copayments and financial information, enhancing point-of-service revenue capture and ensuring financial compliance.
- Scheduled appointments, coordinated referrals, and updated patient accounts in clinical systems.
Leave of Absence Coordinator
Sedgwick Claims Management
11.2022 - Current
- Enhanced customer satisfaction by implementing strategies to address needs and resolve concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized troubleshooting resolution tree to effectively evaluate technical problems and provide appropriate solutions.
- Developed expertise in data entry, analysis, and reporting to support operational efficiency.
- Developed expertise in data entry, analysis, and reporting to enhance operational efficiency.
- Passionate about learning and committed to continual improvement.
Omni Lead Dick's Sporting Goods, Inc
Cedar Rapids, IA
04.2019 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Sales Associate
Famous Footwear
Cedar Rapids, IA
08.2018 - 04.2019
- Organized racks and shelves to enhance store visual appeal, engage customers, and highlight featured merchandise.
- Solved customer challenges by offering relevant products and services.
- Assisted customers in locating products and utilized store system to check availability at other locations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Boosted sales by advising customers on purchases and promoting complementary products.
Education
High School Diploma -
Linn Mar High School
MarionSkills
- Patient registration
- Issue and complaint resolution protected service quality and customer satisfaction
- Active listening strengthened communication with customers and team members
- Strong customer relationships supported positive service experiences
- Retail sales and customer service efforts supported smooth store operations
- Effective time management supported reliable completion of daily responsibilities
- Multitasking strengths kept multiple duties on track during peak periods
- Staff training activities improved team readiness and consistency
- Well-stocked displays improved product availability and presentation
- Detailed event documentation preserved accurate records for follow-up and review
Timeline
Patient Access Associate
St. Luke's Hospital
08.2025 - Current
Leave of Absence Coordinator
Sedgwick Claims Management
11.2022 - Current
Omni Lead Dick's Sporting Goods, Inc
04.2019 - 11.2022
Sales Associate
Famous Footwear
08.2018 - 04.2019
High School Diploma -
Linn Mar High School