Cailee Cross
Deerfield,WI
Summary
Dedicated customer service professional with expertise in appointment management, insurance processing, and patient coordination. Proven track record in enhancing operational efficiency and delivering exceptional patient experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Watts Dental Company
Madison, WI
01.2026 - Current
- Managed appointment scheduling using dental practice management software.
- Coordinated patient flow to ensure efficient operations throughout the day.
- Greeted patients and visitors with a warm, professional demeanor.
- Assisted patients in completing necessary forms and insurance documentation.
- Answered phone calls, addressing inquiries and directing them to appropriate staff.
- Processed payments and managed billing inquiries effectively.
- Collaborated with dental staff to enhance patient experience and satisfaction.
- Built relationships with long-term clients through individualized and outstanding customer service.
Patient Scheduling Specialist
UW Health Hospital and Clinics
Madison, WI
06.2024 - 01.2026
- Managed appointment schedules for various departments within UW Health Hospital and Clinics.
- Coordinated patient requests and ensured timely appointment availability.
- Communicated effectively with healthcare providers to optimize scheduling processes.
- Monitored scheduling conflicts and resolved issues promptly to maintain workflow.
- Developed and maintained positive relationships with patients and staff members.
- Assisted in maintaining accurate records using electronic health record systems.
- Provided training support to new staff on scheduling software and procedures.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
Insurance Coordinator
Associated Dentists
Verona, WI
08.2020 - 05.2024
- Coordinated patient insurance verifications to ensure coverage accuracy.
- Managed insurance claims processing for dental services efficiently.
- Assisted patients with understanding insurance benefits and coverage options.
- Collaborated with dental staff to resolve insurance-related inquiries quickly.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
Education
High School Diploma -
Montello Jr./Sr. High School
Montello05-2017
Skills
- Appointment scheduling
- Dental software
- Insurance verification
- Patient documentation
- Claims processing
- Customer relationship management
- Workflow optimization
- Communication skills
- Attention to detail
- Time management
- Conflict resolution
Timeline
Front Desk Coordinator
Watts Dental Company
01.2026 - Current
Patient Scheduling Specialist
UW Health Hospital and Clinics
06.2024 - 01.2026
Insurance Coordinator
Associated Dentists
08.2020 - 05.2024
High School Diploma -
Montello Jr./Sr. High School