Cailee Sheehy
Fullerton,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Lazy Dog Restaurant & Bar
Orange, CA
09.2019 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Pre bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server Shift Leader
Rock & Brews Restaurant
Buena Park, CA
01.2016 - 01.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
Options For Youth High School
Rancho Cucamonga, CA05.2015
Skills
- High-Volume Dining
- Check Payment Processing
- Food and Beverage Pairings
- Cash Handling
- Servsafe Certified
- Natural Leadership
- Food Preparation and Safety
- Adaptable and Flexible
- Anticipating Guest Needs
- Conflict and Complaint Resolution
- Menu Memorization
Timeline
Server
Lazy Dog Restaurant & Bar
09.2019 - 12.2022
Server Shift Leader
Rock & Brews Restaurant
01.2016 - 01.2019
High School Diploma -
Options For Youth High School