Caitlin M. Carleton
Bolivia
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
14
14
years of professional experience
Work History
Sales Associate
The Giving Tree Wake Forest & Youngsville
06.2023 - 03.2024
- Independently conducted opening and closing procedures at two store locations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accepted and processed customer donations.
- Conducted sales transactions and balanced register at open/close of day.
- Answered customer questions about donations, the distribution of donation credits, and schools eligible to benefit from donations.
Business Owner
Infinite Energy Wire Wraps, LLC.
04.2015 - 12.2023
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Participated in sales events and trade shows to promote products, conduct sales and network with prospective clients.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Promoted business via social media to generate leads and maximize brand identity.
- Developed and produced new inventory.
- Advertised products and services online, social media and through in-person campaigns to target ideal consumers.
- Managed purchasing, product production, marketing and customer sales efficiently.
- Maintained tax records and filed required reports.
General Manager
Rising Phoenix Holistic Center
01.2017 - 06.2017
- Exceeded customer expectations through positive interactions and assisted lower-level employees to maintain excellent customer service.
- Resources wholesale vendors and facilitated the ordering of new products for resale.
- Maintained the store website and social media accounts.
- Tracked account spending through the use of Quickbooks software.
- Facilitated the operation of store services, classes and events.
- Scheduled client appointments for services and classes.
- Cultivated and strengthened lasting client relationships using dynamic communication skills.
Notary Public
TD Bank NA
03.2013 - 08.2014
- Maintained clear and concise journal with names and dates for permanent record.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Looked for signs of fraud or coercion and refused notarization.
Head Teller
TD Bank US
11.2012 - 08.2014
- Completed store weekly/monthly audits.
- Updated Excel data spreadsheets to maintain proper, compliant store records.
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Provided customers with appropriate literature on banking products and services.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed teller line, verifying amount of cash in cash drawers against daily receipts, for all teller drawers, quickly identifying errors.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, various accounts, and other bank products, meeting and exceeding sales goals.
Teller I
TD Bank US
03.2012 - 11.2012
- CWI (Customer Wow Index) Store Champion.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to store partners in financial services.
- Disbursed and received cash accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
Server and Hostess
UNO’s Chicago Grill
09.2011 - 01.2012
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Office Assistant
Candid Color Photography
02.2010 - 07.2010
- Worked with Microsoft Access to input data into spreadsheets databases.
- Responded to and created emails to maintain customer correspondence.
- Handled customer transactions and processed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Attended on-site photo shoots, assisting with the completion of shoots within a timely manor.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Wareham High School (Night School Program)
Wareham, MA01.2007
Skills
- Retail loss prevention
- Marketing assistance
- Sales enhancement
- Strong interpersonal skills
Accomplishments
- Massachusetts County of Barnstable Notary Public, 12/31/20
- Attended New England Young Writer’s Bread Loaf Conference, at Middlebury College in Vermont
- Winner of writing award
- Scored in top two percentile in MCAS, eligible for full scholarship to any Massachusetts college
- High School Literary Magazine Student Editor for 2004 and 2005 (personal writing also published in magazine)
- Artwork featured on the cover of 2005 Literary Magazine, Expressions: Our Time, Our Words, Our Creation
Education - High School Diploma
Wareham High School, 07, Wareham, MA
Timeline
Sales Associate
The Giving Tree Wake Forest & Youngsville
06.2023 - 03.2024
General Manager
Rising Phoenix Holistic Center
01.2017 - 06.2017
Business Owner
Infinite Energy Wire Wraps, LLC.
04.2015 - 12.2023
Notary Public
TD Bank NA
03.2013 - 08.2014
Head Teller
TD Bank US
11.2012 - 08.2014
Teller I
TD Bank US
03.2012 - 11.2012
Server and Hostess
UNO’s Chicago Grill
09.2011 - 01.2012
Office Assistant
Candid Color Photography
02.2010 - 07.2010
High School Diploma -
Wareham High School (Night School Program)
Similar Profiles
Dana SimmsDana Simms
Lead Teacher at The Giving Tree DaycareLead Teacher at The Giving Tree Daycare
Jordan ZahJordan Zah
Lead Inventory Specialist / Delivery Compliance Driver at Giving Tree DispensaryLead Inventory Specialist / Delivery Compliance Driver at Giving Tree Dispensary
June PrinceJune Prince
Case Manager at Giving Tree Homeless ShelterCase Manager at Giving Tree Homeless Shelter
KATINA STUTTSKATINA STUTTS
DME COORDINATOR at CAPEFEAR VALLEY /HUFF ORTHOPEDICSDME COORDINATOR at CAPEFEAR VALLEY /HUFF ORTHOPEDICS
Brandon SmithBrandon Smith
SAIOP Facilitator at Coastal Horizons Center IncSAIOP Facilitator at Coastal Horizons Center Inc