Caitlin Perkins
Cecilia,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Kroger, Rite Aid, Walgreens, Sam's Club
02.2021 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
E-Service Representitive
SunTan City
12.2019 - 05.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
Call Center Representative
Bluegrass Cellular
10.2016 - 08.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
High School Diploma -
John Hardin High School
Elizabethtown, KY05.2016
Skills
- Prescription Filling
- Drug Inventory Control
- Regulatory Compliance
- Insurance Verification
- Insurance Billing
- Workflow Optimization
- Product Upselling
- Call Control
Timeline
Pharmacy Technician
Kroger, Rite Aid, Walgreens, Sam's Club
02.2021 - 06.2023
E-Service Representitive
SunTan City
12.2019 - 05.2020
Call Center Representative
Bluegrass Cellular
10.2016 - 08.2017
High School Diploma -
John Hardin High School
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