Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Trenkler

Minooka,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

BDC Service Representative

World Kia Joliet
01.2024 - Current
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Identified and executed appropriate strategies for business success.
  • Made average of 150 outbound and inbound calls per day.
  • Educated customers on product and service benefits, explaining features and answering questions.

Customer Service Representative

Honda of Joliet
10.2022 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Beauty Advisor

Ulta Beauty Inc.
11.2021 - 10.2022
  • Processed payments, entering sales in register for prompt customer service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Education

High School Diploma -

Joliet West Highschool
Joliet, IL
05-2021

Skills

  • Goal oriented
  • Quick thinking
  • Self motivation
  • Relationship building
  • Scheduling
  • Account updating
  • Complaint resolution
  • High-energy attitude

Timeline

BDC Service Representative

World Kia Joliet
01.2024 - Current

Customer Service Representative

Honda of Joliet
10.2022 - 01.2024

Beauty Advisor

Ulta Beauty Inc.
11.2021 - 10.2022

High School Diploma -

Joliet West Highschool

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