Caitlin Trenkler
Minooka,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
BDC Service Representative
World Kia Joliet
01.2024 - Current
- Achieved high level of customer service by assisting customers and assessing needs.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Made average of 150 outbound and inbound calls per day.
- Educated customers on product and service benefits, explaining features and answering questions.
Customer Service Representative
Honda of Joliet
10.2022 - 01.2024
- Responded to customer requests for products, services, and company information.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Beauty Advisor
Ulta Beauty Inc.
11.2021 - 10.2022
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
High School Diploma -
Joliet West Highschool
Joliet, IL05-2021
Skills
- Goal oriented
- Quick thinking
- Self motivation
- Relationship building
- Scheduling
- Account updating
- Complaint resolution
- High-energy attitude
Timeline
BDC Service Representative
World Kia Joliet
01.2024 - Current
Customer Service Representative
Honda of Joliet
10.2022 - 01.2024
Beauty Advisor
Ulta Beauty Inc.
11.2021 - 10.2022
High School Diploma -
Joliet West Highschool
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