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caitlyn gutierrez
Sonora,CA
Work Preference
Summary
Motivated crew trainer with expertise in hospitality service and time management. Skilled in training new team members and ensuring seamless daily operations. Committed to fostering teamwork and delivering exceptional customer experiences.
Confident individual with strong communication, teamwork, and problem-solving strengths. Brings reliability, initiative, and positivity to new challenges. Eager to support team goals and contribute to workplace success.
Overview
4
4
years of professional experience
Work History
Crew Member
Wendys Restaurant
Sonora, CA
07.2025 - 02.2026
- Delivered exceptional customer service through efficient order processing and accurate transactions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure smooth kitchen operations and timely food preparation.
- Trained new crew members on restaurant policies, procedures, and food safety standards.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Crew Member
McDonald's
Bozeman, MT
02.2025 - 04.2025
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Upsold menu items effectively, contributing to increased sales during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Implemented process improvements that streamlined workflow and reduced wait times for customers.
Crew Trainer
McDonald's
Sonora, CA
10.2022 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Dario Cassina High School
Sonora, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Hospitality service expertise
Timeline
Crew Member
Wendys Restaurant
07.2025 - 02.2026
Crew Member
McDonald's
02.2025 - 04.2025
Crew Trainer
McDonald's
10.2022 - 01.2025
High School Diploma -
Dario Cassina High School