Caitlyn McCarty
Tulsa,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
C.A.P. / EPES
08.2022 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Deli Clerk
Reasors Grocery Store
07.2021 - 08.2022
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Cashier
HomeGoods
06.2020 - 07.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Chili's Restaurant
11.2019 - 06.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Haskell High School
Haskell, OK05.2021
Skills
- Data Collection
- Information Security
- Product Knowledge
- Customer Education
- Client Relations
- Customer Service
- Critical Thinking
- Call center experience
- Conflict Resolution
References
- Available upon request
Timeline
Customer Service Representative
C.A.P. / EPES
08.2022 - Current
Deli Clerk
Reasors Grocery Store
07.2021 - 08.2022
Cashier
HomeGoods
06.2020 - 07.2021
Server
Chili's Restaurant
11.2019 - 06.2020
High School Diploma -
Haskell High School
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