CAITLYN NEVIN

Assumed a task worker role in August of 2024.

Assumed a Subject Matter Expert role in January of 2025.

• Provided support to colleagues, sharing expertise on complex cases, and assisting in the training of new team members.
• Participated in ongoing professional development opportunities to stay informed about industry trends and maintain proficiency in job-related skills.
• Improved client understanding and satisfaction with detailed explanations of eligibility requirements.
• Developed resources for staff, promoting consistency in eligibility assessments across the team.
• Mentored specialists, fostering professional development and improving performance outcomes.

• Facilitated information and resource exchanges with external agencies to benefit clients.
• Reviewed and processed applications for different aid programs.
• Communicated with people from various cultures and backgrounds on the application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Trained staff on position responsibilities, system usage, and program policies.
• Assisted clients with completion of applications and paperwork.
• Investigated clients' cases to answer complex questions and to preserve open and active case status.

• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Trained team members to prepare sandwiches and other items according to instructions.
• Ensured a clean and organized workplace to promote a safe environment for staff and customers. and organized in line with restaurant policies.
• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
• Demonstrated flexibility by covering shifts when needed, including standing in for management when they were not present or available, ensuring consistent staffing levels for optimal operation.