Caitlyn Poston
Odessa,TX
Summary
Detail-Oriented Phlebotomist
Dedicated and meticulous Phlebotomist with a proven track record in performing painless venipuncture. Highly knowledgeable in centrifugation and aliquoting procedures, as well as medical terminology. Committed to delivering compassionate care and outstanding service to patients while ensuring a positive experience.
As an industrious administrative team member, I possess strong organizational, time management, and multitasking skills that enhance operational efficiency in fast-paced environments. I continuously seek opportunities to improve office workflows and elevate team productivity through exceptional clerical and administrative support, including proficient management of records and financial processes.
Experienced Bar Manager
Dynamic Bar Manager with comprehensive training in bar operations, complemented by effective leadership, strategic planning, and organizational skills. Focused on maximizing profitability through innovative cost control measures and targeted promotional strategies. A skilled team builder and trainer, I leverage my solid customer service background to foster a collaborative environment that enhances guest experiences and drives business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Holiday Inn
Odessa, TX
07.2014 - 01.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Phlebotomist
Medical Center Hospital Odessa
Odessa, TX
05.2018 - 04.2019
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Phlebotomist
Vitalant
Midland, TX
04.2019 - 08.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Adhered to HIPAA guidelines regarding patient privacy.
- Responded quickly and effectively to emergency situations.
- Prepared documents such as invoices, reports, memos, letters, and other correspondence.
- Maintained and updated filing systems both manually and electronically.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Greeted visitors and customers in a professional manner.
- Performed data entry functions using computers and various software programs.
- Provided administrative support to supervisors or management personnel as requested.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
Bar Manager
Y Knot Entertainment
Midland, TX
09.2022 - 04.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Phlebotomist
Medical Center Hospital Odessa
Odessa, TX
05.2023 - 12.2023
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Input medical and insurance information into database for inclusion in patient records.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Used heel and finger stick methods to obtain blood from capillaries.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Processed client payments and collected appropriate billing information.
- Conducted various blood tests and updated results into paper and electronic charts.
Office Assistant
Q&M Automation Services
Midland, TX
01.2024 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Education
High School Diploma -
Permian High School
Odessa, TX06-2014
Skills
- Data Entry
- Specimen Preparation
- Infection Control
- Paperwork Processing
- Venipuncture
- Blood collection
- Hemoglobin Testing
- Donor screening
- Specimen handling
- Sanitation and sterilization
- Anatomy and physiology
- Patient Care
- Medical Records Maintenance
- HIPAA
- Therapeutic phlebotomy
- Diagnostic Testing
- Health codes compliance
- Inventory Management
- Regulatory Compliance
- Sales Promotion
- Bar Management
- Event Coordination
- Outgoing Personality
- Team Leadership
- Invoice Processing
- Scheduling
- Project Planning
- Clerical Support
- Call handling
- Report Writing
- Supply Management
- Customer Service
- Office Administration
- Payroll Processing
Certification
- First Aid/CPR
- Licensed (Phlebotomist) - (2018)
- SafeServ Certified
Timeline
Office Assistant
Q&M Automation Services
01.2024 - Current
Phlebotomist
Medical Center Hospital Odessa
05.2023 - 12.2023
Bar Manager
Y Knot Entertainment
09.2022 - 04.2023
Phlebotomist
Vitalant
04.2019 - 08.2022
Phlebotomist
Medical Center Hospital Odessa
05.2018 - 04.2019
Server
Holiday Inn
07.2014 - 01.2019
High School Diploma -
Permian High School
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