Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Randall

Las Vegas,NV

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.

Overview

5
5
years of professional experience

Work History

Guest Advocate

Target
06.2021 - Current
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded proactively and positively to rapid change.

Chemistry Lab and Stockroom Assistant

BYU
08.2020 - 04.2021
  • Prepared lab for experiments using chemistry knowledge and instructional information.
  • Greeted customers and directed to requested products.
  • Created and updated record of all supplies and equipment to monitor inventory.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Customer Service Associate

Flowers By Michelle
09.2018 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science - Nursing

Roseman University of Health Sciences
Henderson, NV
11.2023

Skills

  • Issue Resolution
  • Guest Orientation
  • Verbal and Written Communication
  • Patient Assessments
  • Clear Patient Communication
  • Medication Side Effect Knowledge
  • Intramuscular Injections
  • Routine Examinations
  • Positive Learning Environment

Timeline

Guest Advocate

Target
06.2021 - Current

Chemistry Lab and Stockroom Assistant

BYU
08.2020 - 04.2021

Customer Service Associate

Flowers By Michelle
09.2018 - 05.2019

Bachelor of Science - Nursing

Roseman University of Health Sciences

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Caitlyn Randall