Caitlyn Springhorn
Junction City,Ks
Summary
Accomplished professional with a proven track record at Fort Riley Police Department, adept in crisis management and critical thinking. Excelled in high-stakes environments, ensuring swift, effective emergency response and coordination. Demonstrates exceptional computer skills and teamwork, significantly enhancing operational efficiency and safety.
Overview
4
4
years of professional experience
Work History
911 Dispatcher
Fort Riley Police Department
04.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Military Police Officer
US Army
09.2020 - Current
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
Education
High School Diploma -
Liberty Christian School of The Tri-Cities
Richland, WA05.2020
Tri-Tech Skills Center
Kennewick, WA05.2020
Skills
Works Well Under Pressure
Critical Thinking
Active Listening
Computer Skills
Decision-Making
Problem-Solving
Memory Retention
Teamwork and Collaboration
Map reading skills
Crisis Management
Timeline
911 Dispatcher
Fort Riley Police Department
04.2024 - Current
Military Police Officer
US Army
09.2020 - Current
High School Diploma -
Liberty Christian School of The Tri-Cities
Tri-Tech Skills Center
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