Summary
Overview
Work History
Education
Skills
Timeline
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Caitlynn Robertson

Portland,CT

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

2
2
years of professional experience

Work History

Shift Leader

Dunkin
01.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Science - Mathematics

Eastern Connecticut State University
Willimantic, CT
05.2026

Skills

  • Employee Attendance Monitoring
  • Suggestive Selling
  • Performance Tracking and Evaluations
  • Leadership
  • Cash Handling
  • Issue Resolution
  • Team Supervision
  • Staff Training
  • Company Safety Policies

Timeline

Shift Leader

Dunkin
01.2021 - Current

Bachelor of Science - Mathematics

Eastern Connecticut State University

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Caitlynn Robertson