Results-driven team leader with expertise in customer service, cash handling, and staff motivation. Proven ability to enhance team performance and streamline operations for a positive shopping experience.
Work History
Cashier Team Lead
2 Years 3 Months
Circle K | 04.2024 - 07.2026
Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
Trained new cashiers on register operations and customer interaction protocols, enhancing team efficiency.
Monitored cash handling procedures, maintaining accuracy and preventing discrepancies in financial transactions.
Implemented process improvements to streamline checkout procedures, reducing wait times for customers.
Resolved customer inquiries and complaints effectively, fostering a positive shopping experience and loyalty.
Assisted customers by answering questions and fulfilling requests.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Manager
2 Years 3 Months
RaceTrac | 01.2022 - 04.2024
Supervised daily operations to ensure compliance with safety and quality standards.
Trained and mentored team members on operational procedures and customer service excellence.
Analyzed sales data to identify trends and adjust staffing needs accordingly.
Implemented inventory management practices to optimize stock levels and reduce waste.
Education
High School Diploma
Florida Virtual | Online | 2019
Skills
Cash handling
POS systems
Customer service
Team leadership
Staff motivation
Inventory management
Problem-solving
Compliance adherence
Availability management
Team collaboration
Customer engagement
Accomplishments
Supervised team of 20 staff members.
Resolved product issue through consumer testing.
Achieved No Money Loss by completing Money Handling with accuracy and efficiency.