Caleb Klemstein
Hospitality/Service
Spokane,WA
Summary
Organized Server/Bartender with 25 years experience in all restaurant and hospitality environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Server
Red Robin
Austin/Spokane, TX/WA
09.2020 - 11.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Server
Johnny Carino's
Austin, TX
05.2021 - 09.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
Banquet Server
Pebble Creek Adult Resort
Goodyear, AZ
02.2015 - 04.2016
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Answered guest questions about event plans and food service choices.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
Valet/Bellman/Shuttle Driver
Omni At Southpark
Austin, TX
01.2010 - 12.2010
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained clean and neat shuttle for passenger comfort.
Valet/Bellman
Sunset Parking Services
San Diego, CA
01.2009 - 12.2009
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
Room Service/Banquet Server/Bartender
Manchester Grand Hyatt
San Diego, CA
01.2008 - 12.2008
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up glassware, liquor and other necessary supplies for special events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
No Degree - English Linguistics
Arizona State University
Tempe, AZNo Degree - Business
University of Oregon
Eugene, ORNo Degree - Undecided
Northwest Nazarene College
Nampa, IDSkills
Hospitality service expertise
Food sales and promotion
Order accuracy
Order delivery practices
Daily specials memorization
Dining area maintenance
Guest relations management
Food and beverage pairings
Point of sale operation
To-go order preparation
Menu memorization
Wine service
High-volume dining
Beverage preparation
Cash Handling
Menu presentation
Food running
Ordering procedures
Certification
Food Handlers Card
Timeline
Food Handlers Card
12-2021
WA State MAST Permit
12-2021
Server
Johnny Carino's
05.2021 - 09.2021
Server
Red Robin
09.2020 - 11.2021
Banquet Server
Pebble Creek Adult Resort
02.2015 - 04.2016
Valet/Bellman/Shuttle Driver
Omni At Southpark
01.2010 - 12.2010
Valet/Bellman
Sunset Parking Services
01.2009 - 12.2009
Room Service/Banquet Server/Bartender
Manchester Grand Hyatt
01.2008 - 12.2008
No Degree - English Linguistics
Arizona State University
No Degree - Business
University of Oregon
No Degree - Undecided
Northwest Nazarene College