Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Caleb Thompson

Henrietta,New York

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Outside Sales Representative

Meyer Laboratory
Blue Springs, MO
08.2023 - Current
  • Monitored competitor activity in the marketplace to remain competitive.
  • Initiated contact with prospective clients through cold calling and email campaigns.
  • Created presentations outlining product features and benefits for potential customers.
  • Identified potential new customers and developed relationships with them.
  • Performed regular visits to key accounts to maintain customer satisfaction.
  • Negotiated pricing, delivery terms, and other contractual conditions with customers.
  • Ensured compliance with safety regulations related to handling chemicals.
  • Performed sales consultations and educated clients on products and services.

Sales Service Representative

CINTAS, Professional Uniform and Facility Services
Rochester, NY
03.2020 - 08.2023
  • Increased profits by upselling and cross-selling to existing customers.
  • Maintained accurate records of all customer interactions using CRM software systems.
  • Followed up with leads and referrals to share pertinent sales information.
  • Handled irate customers smoothly to achieve performance targets.
  • Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
  • Researched product specifications and technical information to offer updated and accurate information.
  • Evaluated customer desires and budgetary constraints to pick best products or services.
  • Analyzed customer feedback to identify opportunities for improvement in the customer experience.
  • Developed strong relationships with customers through active listening and problem solving techniques.
  • Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.

Education

High School Diploma -

Genesee Community College
Batavia, NY

Skills

  • Client Needs Assessment
  • Canvassing Neighborhoods
  • Consultative Sales Approach
  • Customer Service-Oriented
  • Opportunity Identification
  • Sales closing
  • Relationship Building
  • Upselling strategies

Accomplishments

  • While at Cintas I maxed out on all sales bonuses and organically grew my territory
  • With my short time at Meyer I currently hold the highest closing percentage rate in my division with 32% close rate.

Timeline

Outside Sales Representative

Meyer Laboratory
08.2023 - Current

Sales Service Representative

CINTAS, Professional Uniform and Facility Services
03.2020 - 08.2023

High School Diploma -

Genesee Community College

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