Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Calvin Cotton

Milwaukee

Summary

Dynamic General Manager with proven expertise at Zubha POP FOODS, LLC, excelling in operational leadership and staff management. Enhanced guest satisfaction through effective team building and compliance auditing, while successfully managing budgets and inventory control. Committed to fostering a collaborative work environment and driving continuous improvement in service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

General Manager

Zubha POP FOODS,LLC. (Popeyes)
Milwaukee
03.2023 - Current
  • Managed daily operations and staff scheduling for a busy fast-food restaurant.
  • Ensured compliance with food safety regulations and health standards.
  • Trained new employees on service protocols and operational procedures.
  • Coordinated inventory management and ordering of food supplies.
  • Oversaw customer service initiatives to enhance guest satisfaction.
  • Implemented staff performance evaluations and feedback sessions.
  • Conducted regular inspections of equipment and facilities for maintenance needs.
  • Developed team-building activities to foster a positive work environment.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Cell Leader

MGS Mfg. Group
Germantown
01.2023 - 03.2024
  • Led daily production meetings to enhance team communication and collaboration.
  • Trained new team members on safety protocols and operational procedures.
  • Operated machinery and equipment to support efficient production processes.
  • Inspected finished products for quality assurance and adherence to standards.
  • Coordinated workflow among team members to ensure timely task completion.
  • Monitored inventory levels and reported shortages to management for replenishment.
  • Assisted in troubleshooting equipment issues to minimize downtime in production.
  • Maintained a clean and organized work environment to promote safety standards.
  • Ensured compliance with safety regulations and company policies.

Education

High School Diploma -

Custer High School
Milwaukee, WI
07-2005

Skills

  • Staff management
  • Budgeting
  • Inventory control
  • Customer service
  • Compliance auditing
  • Operational leadership
  • Team building
  • Effective communication

Certification

  • Serve SAFE CERTIFIED
  • SERVE SAFE PROCTOR & Instructor

References

References available upon request.

Timeline

General Manager

Zubha POP FOODS,LLC. (Popeyes)
03.2023 - Current

Cell Leader

MGS Mfg. Group
01.2023 - 03.2024

High School Diploma -

Custer High School

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