Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Calvin Wilson

Atlanta,GA

Summary

Dedicated professional with over six years of experience in hospitality and customer service. Known for exceptional multitasking and organizational abilities, driving improvements in night audit processes, and fostering a collaborative team environment. Committed to enhancing guest experiences and operational accuracy.

Overview

18
18
years of professional experience

Work History

Night Auditor

Comfort Inn & Suites
Houston, TX
03.2020 - 01.2026
  • Managed nightly financial audits and reconciliations to ensure accurate reporting of transactions.
  • Oversaw front desk operations, providing exceptional customer service to enhance guest satisfaction.
  • Coordinated room reservations and check-ins/outs, optimizing occupancy rates and guest experiences.
  • Implemented process improvements in night audit procedures, enhancing operational efficiency and accuracy.
  • Trained and mentored new staff on audit processes, fostering a collaborative team environment.
  • Resolved guest inquiries and complaints promptly, strengthening relationships and loyalty with clientele.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

CSA

Greyhound Lines, Inc.
Houston, TX
07.2008 - 01.2026
  • Assisted customers with ticket purchases and travel inquiries using proprietary booking systems.
  • Identified opportunities for process improvements that enhanced overall customer satisfaction.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Trained new associates on customer interaction best practices and operational procedures.

Front Desk Agent

Hyatt House
Houston, TX
06.2021 - 06.2022
  • Coordinated room assignments and facilitated housekeeping communication for optimal efficiency.
  • Maintained accurate records of guest information, reservations and transactions using hotel management software systems
  • Implemented process improvements that streamlined front desk operations, reducing wait times for guests.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Education

High School Diploma -

McDonalds 16
New Orleans, LA
05-1997

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Communication
  • Night audit reports
  • Punctual and dependable
  • Balancing transactions

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Front Desk Agent

Hyatt House
06.2021 - 06.2022

Night Auditor

Comfort Inn & Suites
03.2020 - 01.2026

CSA

Greyhound Lines, Inc.
07.2008 - 01.2026

High School Diploma -

McDonalds 16
Calvin Wilson