Calvin Williams III
Chicago,Illinois
Summary
Dependable Patient Access Specialist with 6+ years in the customer service industry. Dedicated to providing excellent customer service skills to create a healthy and inclusive environment for all of the patients and staff. Implement strong analytical and problem-solving skills to ensure that everything runs efficiently to comply with hospital standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Northwestern Memorial Hospital
07.2023 - Current
- Verify insurance coverage and obtained necessary authorizations to ensure timely billing.
- Provides excellent customer service to all patients and staff.
- Successfully check in over 400 patients and collect more than 26,000 in POS collections per month.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Use strong problem-solving and analytical skills to find effective solutions to complex problems.
- Member of the Cadence & Prelude Epic Super User group.
Operations Assistant
More Than Juice (Self Employed)
04.2020 - 12.2023
- Created spreadsheets for efficient recordkeeping
- Collated and organized data entry documents into filing systems for easy access
- Solved problems timely and effectively, ensuring customer satisfaction
- Promptly addressed customer inquiries and complaints to foster swift resolution.
Uber Partner (Food Delivery)
Uber Eats
05.2020 - 07.2023
- Remained calm and poised in emergent situations
- Responded to passenger complaints politely and professionally.
- Communicated effectively with passengers regarding estimated time of arrival.
- Achieved 4.86/5 customer rating on post trip surveys for timeliness and customer service.
Education
Some College - Accounting
Western Illinois University
Macomb, ILHigh School Diploma -
South Shore International College Prep
Chicago, IL09.2017
Skills
- Excellent Communication
- Customer Service
- Files and Records Management
- Epic, Onesource, Microsoft Office
- Strong Analytical skills
- Time Management
- Leadership
- Team Collaboration
- Attention to Detail
- Problem Solving
- Data Entry
Certification
- NM Leader as Coach - Virtual
- NM Time Management Essentials
- NM Communication Fundamentals
- NM Microsoft Office Fundamentals
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
07.2023 - Current
Uber Partner (Food Delivery)
Uber Eats
05.2020 - 07.2023
Operations Assistant
More Than Juice (Self Employed)
04.2020 - 12.2023
Some College - Accounting
Western Illinois University
High School Diploma -
South Shore International College Prep