Calyn Parnell
Memphis,TN
Summary
Certified Assistant Property Manager with 7 years of experience. Draw on deep knowledge of local, state, and federal laws, governing security deposits, rent collection, eviction, and anti-discrimination. Demonstrated success overseeing a team of 3 maintenance workers. Confident professional seeking to gain practical experience in housing management. Ready to quickly learn details about company services and programs to provide tenants with accurate information. Focused on providing high levels of customer service to all clients to increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Levi landing
Memphis , TN
05.2021 - 12.2024
- Collect cash and checks from tenants, issue receipts, and follow up on late payments as needed
- Prepare financial reports to help property owners and investors understand how each building has performed in terms of expense ratios and profit
- Manage personnel by assigning tasks and following up to ensure each assignment has been completed correctly
- Inform property owners of any issues needing their attention
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Assistant Property Manager
Highland Row
Memphis
09.2018 - 03.2021
- Participated in community events promoting the rental properties available at the location.
- Met with clients to negotiate management and service contracts.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Accept Applications and collect monthly rent payments
- Schedule maintenance work orders and follow up with personnel to ensure tasks are completed.
- Collect security deposits and make deductions in event of serious policy violations, such as damages.
- Calculate occupancy rates and create financial graphs and charts in Microsoft Excel
- Prepare reports with Microsoft Word and presentations with Microsoft PowerPoint
Education
High School Diploma -
East High School
Memphis , TN05-2017
Skills
- Housing regulations
- Security deposit refunds
- Business processes and procedures
- Property tours and inspections
- Yardi systems
- Tax Credit
- Tenancy renewals
- Ground rent collections
- Property maintenance
- Housing and contract law
- Property management
- Collection administration
- Customer service
- Property inspection
- Lease contract renewals and terminations
- Tenancy audits
- Housing conflict resolution
- Business management
Timeline
Assistant Property Manager
Levi landing
05.2021 - 12.2024
Assistant Property Manager
Highland Row
09.2018 - 03.2021
High School Diploma -
East High School