Camila Hernandez Ceron
Richmond Hill,NY
Summary
Dynamic and results-oriented professional with a proven track record at Ben & Jerry’s, adept in customer service and teamwork. Excelled in enhancing customer satisfaction and collaborating effectively with team members. Demonstrated exceptional multitasking and organizational skills, significantly improving operational efficiency. Skilled in maintaining cleanliness and engaging customers, showcasing a blend of hard and soft skills tailored to meet employer needs.
Overview
2
2
years of professional experience
Work History
Crew Member
Ben & Jerry’s
2024.06 - 2024.09
- Took orders, prepared meals, and collected payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
Volunteer
Colombia University Cardiology
2024.01 - 2024.02
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Tutor
Kamta Family
2023.09 - 2023.12
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Sales Associate
Banana Republic Factory Store
2023.05 - 2023.07
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Crew Member
El Jefe Raspados
2022.05 - 2022.08
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Richmond Hill High School
Queens, NY06.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cleaning
- Customer engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Available Upon Request
Timeline
Crew Member
Ben & Jerry’s
2024.06 - 2024.09
Volunteer
Colombia University Cardiology
2024.01 - 2024.02
Tutor
Kamta Family
2023.09 - 2023.12
Sales Associate
Banana Republic Factory Store
2023.05 - 2023.07
Crew Member
El Jefe Raspados
2022.05 - 2022.08
High School Diploma -
Richmond Hill High School