Camila Rivera
Summary
Aiming to demonstrate expertise on administration as well as conflict resolution and interpersonal communications related to customer service. Currently working in management specializing in leadership, team building, reliability and maintenance. Fluent in English and Spanish.
Overview
8
8
years of professional experience
Work History
Concierge
Aegis Living
Granada Hills, CA
11.2024 - Current
- Managed guest inquiries and provided exceptional service to enhance resident satisfaction.
- Coordinated transportation services and scheduled appointments for residents efficiently.
- Developed and maintained relationships with local vendors to support resident needs.
- Streamlined check-in/check-out processes, improving operational efficiency for front desk functions.
- Oversaw daily staff operations, ensuring adherence to service standards and protocols.
- Trained new staff on concierge procedures and customer service best practices.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Supervisor
Kids Empire
Northridge, California
09.2023 - Current
- Supervised daily operations to ensure safety and compliance standards were met.
- Trained and mentored new staff on best practices and operational procedures.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Implemented process improvements that increased efficiency across multiple departments.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Monitored inventory levels, ensuring timely replenishment of supplies for activities.
- Resolved customer inquiries promptly, maintaining high satisfaction levels within the facility.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Keyholder
Kids Empire
Northridge, California
06.2023 - 09.2023
- Handle administrative assignments such as attendance audits, health and safety reports, inventory, warning notices/ waivers, incident reports, etc.
- Regularly work with applications such as ADP Workforce now and Procurement Express.
- Check in with staff and ensure that they all take their breaks in a timed- manner as well as monitor their well-being.
- In charge of overseeing and outlining the quarterly management/staff meetings.
- Consistently maintain a dialogue with corporate keeping them updated on the nature of the park.
- Resolve any peace disturbances through trained conflict resolution and by taking appropriate action as see fit.
- Oversee the park.
Team Member
Chick Fil-A
Northridge, California
04.2019 - 12.2021
- Embodied the store’s core values celebrating hospitality.
- Thorough understanding of the store's philosophy of “home away from home” and encompassed it to guests through food service.
- Enforced OSHA as well as other food and safety protocols.
Sales Associate/Cashier
Toys R Us
Porter Ranch, California
05.2018 - 10.2018
- Regularly exceeded daily credit card application quota.
- Successfully persuaded clients into signing up for the rewards program.
Sales Associate
Kids Footlocker
Northridge, California
05.2018 - 10.2018
- Regularly met sales quota and earned commission on high value sales.
- Assisted clients and offer personalized recommendations based on style.
Education
High School -
Granada Hills Charter High School
01-2017
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Pierce College
05-2026
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Guest relations
- Administrative support
- Cash handling
- Reliable punctuality
Timeline
Concierge
Aegis Living
11.2024 - Current
Supervisor
Kids Empire
09.2023 - Current
Keyholder
Kids Empire
06.2023 - 09.2023
Team Member
Chick Fil-A
04.2019 - 12.2021
Sales Associate/Cashier
Toys R Us
05.2018 - 10.2018
Sales Associate
Kids Footlocker
05.2018 - 10.2018
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Pierce College
High School -
Granada Hills Charter High School