Camila Rodriguez
Highlands,North Carolina
Summary
Highly motivated and dependable hospitality professional with extensive experience in front desk operations and guest service. Adaptable, knowledgeable, and team-oriented individual with skills in critical thinking, guest relations, and organization.
Overview
7
7
years of professional experience
Work History
Server
Old Edwards Inn And Spa
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Midpoint Highlands Restaurant
12.2021 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bar Supervisor
Midpoint Highlands Restaurant
12.2022 - 06.2023
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Worked with distributors to add new products to bar menu.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Front Desk Agent
Old Edwards Inn And Spa
07.2020 - 09.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Specialist Sourcer
ManpowerGroup
01.2019 - 04.2020
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with HR leadership regarding candidate salary determinations.
Operations Manager
Red Llama Hostel
04.2017 - 01.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Arts - Tourism And Hospitalaty Managment
Universidad San Ignacio De Loyola
Lima, Perú12.2019
Bachelor of Arts - International Business Management
San Ignacio University
Miami, FL05.2019
MBA -
Saint Kolbe University
Weston, FL04.2025
Skills
- Service-Orientation
- Guest Seating
- Active Listening
- Time Management
- Guest Inquiries
- Natural Leadership
- Assist Customers
- Coordination
- Hospitality Service Expertise
- Speaking
- Social Perceptiveness
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Server
Old Edwards Inn And Spa
07.2023 - Current
Bar Supervisor
Midpoint Highlands Restaurant
12.2022 - 06.2023
Server
Midpoint Highlands Restaurant
12.2021 - 12.2023
Front Desk Agent
Old Edwards Inn And Spa
07.2020 - 09.2021
Specialist Sourcer
ManpowerGroup
01.2019 - 04.2020
Operations Manager
Red Llama Hostel
04.2017 - 01.2019
Associate of Arts - Tourism And Hospitalaty Managment
Universidad San Ignacio De Loyola
Bachelor of Arts - International Business Management
San Ignacio University
MBA -
Saint Kolbe University
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