Camila Velez
Deerfield Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Family First Insurance
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hostess
Tijuana Taxi Co
06.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Coral Springs High School
Coral Springs, FLSkills
- POS Systems and Ordering Platforms
- Customer Account Management
- Upselling Products and Services
- Catering to Customers Needs
Timeline
Customer Service Representative
Family First Insurance
06.2022 - Current
Hostess
Tijuana Taxi Co
06.2021 - 01.2022
Coral Springs High School