Camille Knight Hopkins
Vista,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Macy's
09.2017 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
Prairie House Restaurant
01.2016 - 05.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Business Law
California State University - Northridge
Northridge, CA12.2023
Skills
- Data Collection
- Paperwork Processing
- Complaint Resolution
- Report Generation
- Conflict Resolution
- Staff Training
- Customer Relations
- Reading Comprehension
- Computer Proficiency
- Attention to Detail
- Telephone Etiquette
Accomplishments
Oldest of six children.
Affiliations
- yoga
- reading
- traveling
References
References available upon request.
Timeline
Customer Service Representative
Macy's
09.2017 - 12.2023
Server
Prairie House Restaurant
01.2016 - 05.2017
Bachelor of Science - Business Law
California State University - Northridge