Camryn Keeney
2248 Dorval Dr,United States
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Aqua Tots Swim School
Phoenix, AZ
08.2024 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Monitored lobby activity throughout the shift to ensure the safety of guests and staff members.
- Conducted routine inspections of the front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, and photocopying documents.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Performed nightly audit of cash register drawers to verify theaccuracy of funds on hand.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Collaborated closely with other departments when necessary.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting thecheck-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
Swim Instructor
De Anza Cupertino Aquatics
Cupertino, CA
06.2021 - 08.2024
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke, and butterfly.
- Ensured that swimmers followed pool rules and regulations at all times.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Updated records of attendance, skill levels achieved, and other relevant information for each student.
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Taught basic survival skills such as floating, treading water, and emergency exits from the pool.
Lifeguard
Harker School District
San Jose, CA
05.2023 - 08.2023
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Assisted with swim lessons for guests and members of the facility.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Instructed patrons on the proper use of diving boards, slides, and ladders.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Educated patrons about safe swimming practices through public announcements.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Responded quickly to medical emergencies in the pool area.
Education
High School Diploma -
Westmont High School
Campbell, CA06-2022
Some College (No Degree) - Buisness Administration
Arizona State University
Tempe, AZSkills
- Credit card handling
- Multi-Line Phone Systems
- Registration
- Hospitality services
- Bookkeeping
- File Management
- Cash Handling
- Drawer balancing
- Word Processing
- Problem-solving skills
- Administrative Skills
- Mail handling
- Front Office Support
- Scheduling appointments
- Listening Skills
- Scheduling
Affiliations
- Multi Sport Athlete
- Ran a free meal service for the unhoused
- Graphic Designer
Accomplishments
- Two time leadership award
- Four time coaches choice award
- Mentor of the year award
- Three time deans list award
Certification
- CPR certification
- AED certification
- First Aid certification
- Lifegaurd certification
Languages
English
Native/ Bilingual
Timeline
Front Desk Associate
Aqua Tots Swim School
08.2024 - Current
Lifeguard
Harker School District
05.2023 - 08.2023
Swim Instructor
De Anza Cupertino Aquatics
06.2021 - 08.2024
- CPR certification
- AED certification
- First Aid certification
- Lifegaurd certification
High School Diploma -
Westmont High School
Some College (No Degree) - Buisness Administration
Arizona State University
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