CaNaejah Thomas-Moore
PA
Summary
Dynamic professional with extensive experience in patient registration at Main Line Health, excelling in client relations and problem-solving. Proven ability to enhance workflow efficiency and ensure patient confidentiality. Skilled in documentation and training, with a strong focus on improving user experience and compliance with health regulations. Being at Main line for almost 2 years was offered the Lead position.
Overview
7
7
years of professional experience
Work History
Registration Representative
Main Line Health
Media, PA
05.2023 - Current
- Executed patient registration processes with precision, ensuring accurate data entry and adherence to health regulations.
- Facilitated patient navigation through registration systems to improve user experience.
- Facilitated collaboration with medical staff to address registration discrepancies and enhance workflow efficiency.
- Facilitated training sessions for new staff on registration protocols and system usage, enhancing team competency.
- Ensured accuracy of patient records by updating demographics, insurance, and financial information.
- Facilitated hospital compliance initiatives by strictly adhering to HIPAA guidelines and safeguarding patient confidentiality.
Home Health Aide
Tremendous Hearts Homecare
Philadelphia, PA
12.2024 - 04.2025
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored vital signs and reported significant changes to healthcare professionals for timely intervention.
- Developed individualized care plans in collaboration with families and healthcare teams to meet client needs.
Receptionist
Chestnut Ridge
Chester, PA
11.2020 - 12.2021
- Managed front desk operations, ensuring efficient appointment scheduling and visitor check-in.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client interactions and appointments using office management software.
- Assisted in coordinating office communications, facilitating a smooth flow of information among staff.
- Collaborated with team members to improve reception processes, enhancing overall efficiency and client satisfaction.
- Implemented organizational strategies that streamlined front desk operations and improved workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled assignments independently with good judgement and critical thinking skills.
Event Coordinator
Michaels Stores Inc
Springfield, PA
12.2018 - 05.2019
- Coordinated logistics for events, including vendor management and venue selection.
- Developed event timelines to ensure seamless execution of activities.
- Assisted in creating marketing materials to promote events effectively.
- Managed attendee registration processes, ensuring a positive guest experience.
Education
Pennsylvania Institute of Technology
Media, PAHealth Sciences
Delaware County Technical School
Folcroft, PA06.2020
High School Diploma -
Ridley High Schiol
Folsom, PA06.2020
Skills
- Patient confidentiality
- Documentation skills
- Client relations
- Patient contact
- Problem-solving
- Hospitality and accommodation
- Healthcare experience
Timeline
Home Health Aide
Tremendous Hearts Homecare
12.2024 - 04.2025
Registration Representative
Main Line Health
05.2023 - Current
Receptionist
Chestnut Ridge
11.2020 - 12.2021
Event Coordinator
Michaels Stores Inc
12.2018 - 05.2019
Pennsylvania Institute of Technology
Health Sciences
Delaware County Technical School
High School Diploma -
Ridley High Schiol