Candace Gafford
Dallas
Summary
Dynamic professional with extensive experience in customer service and employee training at Dollar Tree Stores. Proven ability to enhance sales through effective visual merchandising and exceptional communication skills. Adept at cash handling and problem-solving, consistently delivering outstanding service and fostering team collaboration to achieve operational excellence.
Overview
17
17
years of professional experience
Work History
Cashier Team Lead
Dollar Tree Stores
Dallas
01.2022 - 11.2023
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Ensured compliance with all safety regulations while performing tasks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
Wait Staff Member
Dennys Restaurant
Dallas
02.2020 - 06.2021
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Processed payments accurately using cash registers or point-of-sale systems.
- Prepared tables by setting up linens, silverware and glassware.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Emergency Roadside Assistant
AAA Texas
Coppell
03.2017 - 01.2018
- Educated customers on safety protocols while waiting for roadside assistance.
- Managed a high volume of emergency calls with professionalism and empathy.
- Assisted customers via phone with troubleshooting minor vehicle issues.
- Provided accurate ETA updates to customers waiting for service.
- Coordinated timely dispatch of roadside assistance services to stranded motorists.
- Coordinated with tow truck drivers for the safe delivery of vehicles to repair shops or other destinations.
Customer Service Representative
Aegis Customer Support Services Private
Irving
04.2010 - 12.2011
- Enter customers' information in the database.
- Answered customers' phone calls.
- Enrolled customers into the special packagewe offed
Store Manager
Value Giant
Dallas
08.2009 - 01.2010
- Supervised the interviewing, hiring, and firing of employees.
- The training of cashiers, stockers, and service desk personnel.
- I also coordinated the shift scheduling.
- Interfaced with vendors to ensure all product inventories was ordered, delivered, and appropriately price listed
Wait Staff Member
Luby's Cafeteria
Dallas
10.2006 - 05.2008
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared tables by setting up linens, silverware and glassware.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Took beverage orders from patrons and served drinks promptly.
Education
High School Diploma -
F. D Roosevelt High School
Dallas, TX05-2006
Skills
- Cash handling
- Employee training
- Point-of-sale systems
- Visual merchandising
- Customer service
- Inventory management
- Communication skills
- Order processing
- Problem solving
- Call center procedures
- Self motivation
- MS office
- Sales and upselling
- Multi-line phone talent
Affiliations
- I am very active my community and my three sons schools. I also helped the local city councilmen for district 8 get re-elected numerous terms.
Timeline
Cashier Team Lead
Dollar Tree Stores
01.2022 - 11.2023
Wait Staff Member
Dennys Restaurant
02.2020 - 06.2021
Emergency Roadside Assistant
AAA Texas
03.2017 - 01.2018
Customer Service Representative
Aegis Customer Support Services Private
04.2010 - 12.2011
Store Manager
Value Giant
08.2009 - 01.2010
Wait Staff Member
Luby's Cafeteria
10.2006 - 05.2008
High School Diploma -
F. D Roosevelt High School