Candace Swaner
New Braunfels
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
San Marcos Dermatology
San Marcos
10.2022 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Front Desk Receptionist
Stone Oak Dermatology
San Antonio
06.2020 - 10.2022
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained organized patient files and ensured confidentiality.
- Collaborated with medical staff to streamline office operations.
- Processed insurance claims and verified patient information accurately.
- Trained new reception staff on office procedures and systems.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Office Administrator
Tech Ridge Prosthetics
Austin
02.2019 - 02.2020
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Assisted in the maintenance of medical record filing.
- Verified patients' eligibility and claims status with insurance agencies.
- Ensured that office supplies were sufficiently stocked.
- Sorted and filed important company mail and or packages.
- Corresponded with clients and vendors on a daily basis.
- Acknowledged clients issues and resolved their problems quickly and efficiently.
- Patient confidentiality.
Receptionist/ Administrative Assistant
Dr. Geldernick OBGYN
New Braunfels
10.2017 - 02.2019
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Scheduled and accompanied clients to medical appointments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical record keeping.
- Verified patients' eligibility and claims status with insurance agencies.
- Collected all patients copays and balance all transactions at the end of the day.
Receptionist/ Administrative Assistant
New Braunfels Pediatrics
New Braunfels
11.2016 - 09.2017
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Scheduled and accompanied clients to medical appointments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Accurately filed appropriate claims paperwork, documentation and system entry.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Verified patients' eligibility and claims status with insurance agencies.
Education
PCAT - Phlebotomy, CNA Certification
Kaplan College
Corpus Christi, TXHigh School Diploma -
Gregory-Portland High School
Portland, TXSkills
- Data entry
- 10 Key
- Customer Service
- Administrative duties
- Knowledge with EMDs software
- Proficient with office equipment
- Highly organized
- Multitasking
- Time management
- Detail oriented
- Proficient in Microsoft Excel
- Proficient in Word
- Proficient in Outlook
- Strong communication
- Leadership
- Analytical
References
- Kandise Young, Christus Spohn - Shoreline, Corpus Christi, TX, 361-765-0214
- Abigail Castillo- +1 (830) 477-7031
- Heather Breemes-Walther, Registered Nurse, Fresinius Medical Care, Waco, TX, 254-366-5501
Timeline
Front Desk Receptionist
San Marcos Dermatology
10.2022 - Current
Front Desk Receptionist
Stone Oak Dermatology
06.2020 - 10.2022
Office Administrator
Tech Ridge Prosthetics
02.2019 - 02.2020
Receptionist/ Administrative Assistant
Dr. Geldernick OBGYN
10.2017 - 02.2019
Receptionist/ Administrative Assistant
New Braunfels Pediatrics
11.2016 - 09.2017
PCAT - Phlebotomy, CNA Certification
Kaplan College
High School Diploma -
Gregory-Portland High School