Candice Estrada
La Puente,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Shift Lead
Walgreens
Covina, California
08.2008 - Current
- Supervised daily operations to ensure efficient workflow and customer service.
- Coached and trained employees while managing daily assignments to improve operational efficiency.
- Trained new team members on store policies and procedures.
- Conducted staff performance evaluations and provided feedback.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer inquiries and complaints promptly and professionally.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with management on promotional displays and marketing initiatives.
- Monitored inventory levels and restocked shelves to maintain product availability.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and implemented changes to enhance service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Head Photo Specialist
Walgreens
Covina, California
08.2013 - 08.2018
- Managed photo processing and printing operations in retail environment.
- Ensured high-quality photo production standards and customer satisfaction.
- Trained team members on photo lab equipment and software usage.
- Developed workflow processes to enhance efficiency in photo service delivery.
- Assisted customers with photo selection and editing options at service counter.
- Resolved customer inquiries and issues related to photo orders promptly.
- Completed daily checklists to maximize productivity of photo department operations.
- Received and processed face-to-face and online orders for photo prints and specialty items.
- Trained and guided employees on how to correctly process payments, print photos and merchandise products.
- Maintained an up-to-date inventory of all photographic equipment owned by the company.
- Ensured compliance with industry regulations when handling confidential information.
Education
La Puente High School
La Puente, CASkills
- Inventory management
- Operational efficiency
- Cash handling
- Promotional displays
- Staff training
- Team leadership
- Customer service focus
- Customer service
- Conflict resolution
- Problem solving
- Attention to detail
- Health compliance
Timeline
Head Photo Specialist
Walgreens
08.2013 - 08.2018
Shift Lead
Walgreens
08.2008 - Current
La Puente High School