Candice Sharrock
Killeen,TX
Summary
Sales and Customer Service Professional with 9+ years of combined Customer Service/Sales experience. My experience and adaptability enable me to be an asset in multiple customer service roles which leverage my abilities to meet organizational goals and objectives. With a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Coordinator
Texas Building Supply
06.2024 - 10.2024
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Licensed Healthcare Agent
TTEC
07.2023 - 04.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Sales Associate
The Home Depot
11.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Office Manager
Jdog Junk Removal/Hauling
07.2022 - 10.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Merchandising Associate / Delivery Coordinator
Lowe's
02.2020 - 07.2022
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Energy Advisor
GC Services
08.2019 - 03.2020
- Conducted in-depth analyses of utility bills, identifying trends and opportunities for cost reduction.
- Maintained detailed records of all completed projects, streamlining reporting processes.
Assistant Manager
Family Dollar
11.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
North Lamar High School
Paris, TxSkills
- Customer Service
- Time Management
- Prioritization
- Coordination
- Management
- Order management
- Troubleshooting and problem resolution
- Account oversight
- Multitasking Abilities
Certification
- Region 12 Paraprofessional Certification for Instructional Aide
- General Lines Insurance License
References
- Christine Gordon, Homestead Real Estate, 254-371-2773
- Bret Thompson, Texas Building Supply, 575-993-0305
- Ramiro Almazan, Lowe's Home Improvement, 214-769-7999
- David Morris, Cove Leader Press, 254-630-2188
Qualificationhighlights
- Trainer
- MS Office (Outlook, Word, Excel)
- Communication (Oral/Written)
- Social Media Management
- Data Entry
- Accounts Payable/Receivable
- Active Listener
- Customer Service
- Bookkeeping
- Organized
- Account Management
- Point-of-Sale (POS) Register Operations
Timeline
Account Coordinator
Texas Building Supply
06.2024 - 10.2024
Licensed Healthcare Agent
TTEC
07.2023 - 04.2024
Sales Associate
The Home Depot
11.2022 - 04.2023
Office Manager
Jdog Junk Removal/Hauling
07.2022 - 10.2022
Merchandising Associate / Delivery Coordinator
Lowe's
02.2020 - 07.2022
Energy Advisor
GC Services
08.2019 - 03.2020
Assistant Manager
Family Dollar
11.2018 - 02.2019
High School Diploma -
North Lamar High School
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