Results-driven Server Manager with a proven track record in team training and policy implementation. Committed to enhancing operational efficiency and customer satisfaction through effective communication.
Overview
23
23
years of professional experience
Work History
Server Manager
Peppers Grill and Bar
06.2003 - 12.2025
Assisted in training new servers on menu knowledge and customer service standards.
Supported daily operations by ensuring cleanliness and organization of dining areas.
Collaborated with kitchen staff to streamline order delivery processes.
Greeted guests warmly, providing exceptional service to enhance their dining experience.
Handled cash transactions accurately, maintaining balance at end of shifts.
Resolved guest inquiries and complaints promptly to ensure satisfaction.
Billing Agent
Medical Billing Solutions
09.2023 - 11.2024
Processed medical claims accurately and efficiently, ensuring compliance with industry regulations.
Collaborated with healthcare providers to resolve billing discrepancies and improve service delivery.
Analyzed billing data to identify trends and recommend process improvements for operational efficiency.
Surgery Scheduling Coordinator
Engstrom Cataract and Laser Center
01.2017 - 08.2023
Coordinated surgical schedules to optimize patient flow and resource allocation.
Managed communication between patients, surgeons, and medical staff for appointment confirmations.
Streamlined scheduling processes, reducing wait times for patients through efficient system utilization.
Developed training materials for new staff on scheduling software and best practices.
Food and Beverage Attendant at Peppers Blue On Blue Boardwalk Restaurant And BarFood and Beverage Attendant at Peppers Blue On Blue Boardwalk Restaurant And Bar