Candy Kilmartin
Oak Forest,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Server
Rocco's Little Italy
08.2010 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Operations Manager
Continental Chrysler Jeep
07.2000 - 12.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Front Office Control
Hyatt Regency Chicago
02.1990 - 06.2020
- Assisted team in handling and solving complaints and incidents, communicating results with corporate management.
- Updated reports, managed accounts, and generated reports for company database.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Moraine Valley Community College
Palos Hills, ILSkills
- Hospitality Service Expertise
- Operational Efficiency and Safety
- Sales Expertise
- Adaptable and Flexible
Timeline
Server
Rocco's Little Italy
08.2010 - Current
Operations Manager
Continental Chrysler Jeep
07.2000 - 12.2009
Front Office Control
Hyatt Regency Chicago
02.1990 - 06.2020
Moraine Valley Community College
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