Cara J Colby
Milford
Summary
Results-driven professional with expertise in office management and customer service. Known for attention to detail and leadership in overseeing daily operations, fostering positive team environments, and enhancing client satisfaction.
Overview
14
14
years of professional experience
Work History
Office Manager
Sky High Gymnastics
Milford
06.2023 - 12.2025
- Managed daily office operations and maintained a welcoming environment for clients.
- Developed communication materials for marketing promotions and community outreach efforts.
- Assisted in creating a positive team culture through regular staff meetings and feedback sessions.
- Liaised with vendors to negotiate contracts and ensure timely service delivery for the gym's needs.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ensured compliance with applicable laws regarding employment practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Private Nanny
Various Families
Londonderry
03.2022 - 06.2023
- Provided personalized care and attention to the children in the household.
- Assisted with daily routines, including meals, playtime, and bedtime preparations.
- Communicated effectively with parents about children's progress and needs.
- Maintained a safe and clean environment for children to explore and play.
- Collaborated with parents on behavioral strategies and developmental milestones.
- Adapted care methods based on individual needs and preferences of each child.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared meals according to dietary needs of the family's children.
Cash Office Administrator
Lowe's Home Improvement
Amherst
06.2017 - 07.2019
- Managed cash handling processes and ensured accurate financial reporting.
- Oversaw daily cash office operations and maintained compliance with company policies.
- Reconciled cash drawers and prepared bank deposits for safe transactions.
- Coordinated with management to address discrepancies in cash transactions.
- Maintained inventory of cash office supplies and initiated reorders as needed.
- Maintained accurate records of daily transactions.
- Reconciled discrepancies between physical cash on hand and computer records.
- Prepared weekly, monthly, quarterly, and yearly financial reports.
- Performed daily bank deposits and withdrawals.
- Monitored cash levels and replenished when necessary.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Customer Service Representative
Fidelity Investments
Merrimack
06.2015 - 10.2015
- Assisted clients with account inquiries and transaction requests.
- Resolved customer issues through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Key Holder Barista
Bonhoeffer's Cafe & Espresso
Nashua
06.2012 - 06.2015
- Opened and closed the café, ensuring secure cash handling and inventory management.
- Trained new staff on coffee preparation and customer service standards.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Prepared high-quality espresso drinks using professional coffee equipment.
- Provided exceptional customer service in a fast-paced café environment.
Education
High School Diploma -
Souhegan High School
Amherst, NH06-2012
Timeline
Office Manager
Sky High Gymnastics
06.2023 - 12.2025
Private Nanny
Various Families
03.2022 - 06.2023
Cash Office Administrator
Lowe's Home Improvement
06.2017 - 07.2019
Customer Service Representative
Fidelity Investments
06.2015 - 10.2015
Key Holder Barista
Bonhoeffer's Cafe & Espresso
06.2012 - 06.2015
High School Diploma -
Souhegan High School