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Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CARESSA CORTEZ

Travel Agent
Sacramento,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Travel AgentCaregiverMedical Assistant For The YouthCustomer Service Cashier

Work Type

Part TimeVolunteerSeasonal Work

Location Preference

On-Site
Location: Sacramento, CA, USSacramento, CA
Open to relocation: Yes

Important To Me

Paid time offFlexible work hoursWork-life balancePaid sick leave401k matchTeam Building / Company Retreats

Summary

Dynamic travel agent with a proven track record in itinerary planning, client relationship management, and customer service. Committed to creating personalized travel experiences that enhance client satisfaction and drive repeat business.

Detail-oriented travel professional with over four years of experience in the travel industry. Skilled in coordinating complex travel logistics and negotiating with vendors to secure competitive rates. Eager to leverage expertise in personalized travel planning to elevate client experiences.

Overview

32
32
years of professional experience

Work History

Travel Agent

Travel
Sacramento, CA
06.2019 - Current
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Coordinated logistics for complex travel arrangements, including flights, accommodations, and transportation.
  • Researched and analyzed tourism trends to provide clients with up-to-date destination information.
  • Managed relationships with vendors to negotiate competitive rates and ensure service quality.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers to increase customer service with travel plans.

Caregiver

Home Health Agency
01.2005 - 08.2014
  • Provided compassionate care to clients, ensuring safety and well-being in daily activities.
  • Assisted clients with personal hygiene, mobility, and medication management, promoting independence.
  • Developed individualized care plans based on client needs and preferences for enhanced quality of life.
  • Collaborated with healthcare professionals to monitor client progress and adjust care strategies accordingly.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Medical Assistant For The Youth

UC College
Davis, CA
06.1994 - 08.1999
  • Assist Kids needs.
  • Obtained Kids medical history, medication information, symptoms, and allergies.
  • Built strong relationships with Kids through effective communication skills that foster trust in the Kids commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Education

Bachelor of Science - Medical Assistant

UEI
Sacramento, CA
08-2029

High School Diploma -

Fairfield High School
Fairfield, CA
07-1999

Skills

  • Itinerary planning
  • Travel industry expertise
  • High volume environments
  • Travel research
  • Marketing
  • Special needs travelers
  • Travel packages
  • Leisure travel

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Travel Agent

Travel
06.2019 - Current

Caregiver

Home Health Agency
01.2005 - 08.2014

Medical Assistant For The Youth

UC College
06.1994 - 08.1999

Bachelor of Science - Medical Assistant

UEI

High School Diploma -

Fairfield High School

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CARESSA CORTEZTravel Agent