Carie Contreras
Hoboken
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Manager
Zapp Fitness
05.2023 - Current
- Sales and studio manager- Drive sales performance, improve customer relationships, address challenges and obstacles that arise within the sales process
- Manage and oversee the facility.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Personal Training Manager/Sales Manager
Wolfpack Fitness
01.2021 - 04.2023
- Hire and train the personal trainers to ensure that they are properly qualified and have the skills necessary to work with clients
- I oversee the scheduling of appointments, management of client accounts, and ensuring that all equipment is properly maintained.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed customized fitness plans for wide range of clients to expand services.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Met or exceeded monthly revenue and training goals.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Sales and Trainer
Equinox
08.2021 - 04.2022
- Designed specific workout programs for clients based on performance ability
- Provided clients with safe and reasonable exercises to perform at home or at gym.Trained clients on a variety of strength training, cardio vascular exercises and stretching techniques.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Social Media/ Trainer
PCM
01.2017 - 03.2020
- Managed over 10 classes daily, on top of updating parent on how their child was doing
- Helped manage social media to help ensure we continued to have clients come through our doors.
- Increased customer engagement through social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Sales Associate & Operator
Traget
04.2015 - 10.2017
- Answers incoming calls
- Directs call to guest rooms, staff, or departments through the switchboard
- Assisting guest with any issues they may of had.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Education
Certificate - Personal Training
ISSA
Business Administration And Management
Hudson County Community College
Jersey City, NJ2026
High School Diploma -
El Toro High School
Lake Forest, CA06.2015
Skills
- Team Leadership
- Time Management
- Sales Expertise
- Goal Setting
- Communication
- Motivating
- Training Techniques
- Relationship Building
- Organized scheduling
- Customer service
- Product Knowledge
- Sales Strategy Development
Timeline
Sales Manager
Zapp Fitness
05.2023 - Current
Sales and Trainer
Equinox
08.2021 - 04.2022
Personal Training Manager/Sales Manager
Wolfpack Fitness
01.2021 - 04.2023
Social Media/ Trainer
PCM
01.2017 - 03.2020
Sales Associate & Operator
Traget
04.2015 - 10.2017
Certificate - Personal Training
ISSA
Business Administration And Management
Hudson County Community College
High School Diploma -
El Toro High School
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