Carisa Zuniga
Corpus Christi
Summary
Dynamic Key Manager with a proven track record at Grimaldi's Pizzeria, excelling in customer service management and problem-solving. Enhanced store efficiency through effective upsell training and employee engagement. Recognized for superior work ethic and attention to detail, consistently maximizing productivity and customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Key Manager
Grimaldi's Pizzeria
06.2023 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers, cleaned and, secured store at the end of my shifts.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with store orders, training new teammates and other administrative tasks to boost success for the store.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
- Directed employees to upsell featured items and tidy store during assigned shifts.
Line Cook
Sam and Louie's
08.2022 - 06.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
W.B Ray High School
1002 Texan Trail, Corpus Christi06-2023
Skills
- Store organization
- Superior work ethic
- Upsell training
- Reliability
- Willingness to learn
- Teamwork
- Customer service management
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Time management
- Cash handling and reconciliation
Timeline
Key Manager
Grimaldi's Pizzeria
06.2023 - Current
Line Cook
Sam and Louie's
08.2022 - 06.2023
High School Diploma -
W.B Ray High School
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