Carismel Suazo
Boston,MA
Summary
Talented Operations Supervisor proven successful in leading administrative team members in high-volume settings. Knowledgeable about retail regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
CVS Pharmacy
Boston, MA
04.2021 - Current
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Resolved customer complaints or answered customers' questions.
- Set goals for performance and deadlines in ways that comply with company’s vision
- Trained, mentored and motivated employees to maximize team productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Cashier
CVS Pharmacy
Boston, MA
06.2019 - 04.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Crew Member
SHAKE SHACK
Boston, MA
09.2018 - 04.2019
- Greeted customers and provided them with excellent customer service
- Collaborated with crew members to ensure the delivery of efficient, high quality service
- Maintained calm demeanor in high-stress, fast-paced environment
- Recommended products based on customer needs
- Served food quickly for positive guest experiences.
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
Education
High School Diploma -
Cristo Rey
Boston, MA06.2017
Skills
- Customer Service
- Handling Customer Complaints
- Budgeting and Cost Control Strategies
- Relationship Building
- Performance Management
- Multitasking and Organization
- Workflow Optimization
- Coaching and Mentoring
- Time Management
- Team Leadership
- Team Building
- Decision Making
- Complex Problem Solving
- Customer Relationship Management
- Attention to Detail
- Payroll Administration
- Honesty and Integrity
- Inventory Management
- Confidence and Drive
- Delegation and Work Assignment
Languages
Timeline
Operations Supervisor
CVS Pharmacy
04.2021 - Current
Cashier
CVS Pharmacy
06.2019 - 04.2021
Crew Member
SHAKE SHACK
09.2018 - 04.2019
High School Diploma -
Cristo Rey