Carissa Burnett
Brown Deer,,Wisconsin
Summary
Energetic, customer focused professional looking to expand my knowledge to assist all customers. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Waukesha County Jail
Waukesha, WI
04.2024 - Current
- Inspected cells and conducted random searches of common areas.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted headcounts to ensure that all inmates were accounted for.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Used appropriate means to discipline prisoners.
Case Manager
Ross Innovative Employment Solutions
Milwaukee, WI
06.2023 - 03.2024
- Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; monitoring staff performance
- Admits new clients by reviewing records and applications; conducting orientations
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Provided referrals to appropriate health care providers or other community resources.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
Loan processor & Closing specialist
PyraMax Bank
09.2021 - 03.2023
- Coordinate closing packages with title companies in a timely fashion
- Guiding the customer through the process that includes requesting documents and following up on documentation
- Reviewed loan applications for accuracy and completeness.
- Conducted verification of employment, income, and deposits to support loan decisions.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Maintained accurate records in computer database system during loan origination process.
Loan processor
JPMorgan Chase Bank
09.2013 - 04.2021
- Guiding the customer through the process that includes requesting documents and following up on documentation
- Act as point of contact between loan officers, underwriters and clients
- Satisfy all conditions made from the underwriter
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Conducted verification of employment, income, and deposits to support loan decisions.
Education
Esthiology -
The Institute of Beauty and Wellness
02.2023
Skills
- Communication
- Adaptability
- Excellent problem solver
- File and record maintenance
Goals
Excellent verbal and written communication skills, enabling effective collaboration with fellow correctional officers, staff, and inmates. Able to clearly convey instructions, rules, and expectations.
Timeline
Correctional Officer
Waukesha County Jail
04.2024 - Current
Case Manager
Ross Innovative Employment Solutions
06.2023 - 03.2024
Loan processor & Closing specialist
PyraMax Bank
09.2021 - 03.2023
Loan processor
JPMorgan Chase Bank
09.2013 - 04.2021
Esthiology -
The Institute of Beauty and Wellness
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