Carissa Rushing
Tulsa
Summary
I am a highly-motivated individual and I am an expert in the customer service industry. I have strong work ethic, competency, adaptability, time management and integrity. Over twelve years of experience in the hospitality industry and management. This has allowed me to have developed a comprehensive skill set that spans across various aspects of the field.
Overview
11
11
years of professional experience
Work History
General Manager
DYNE Hospitality Group
Owasso, OK
04.2025 - Current
- Manages purchasing, sales, marketing and customer account operations efficiently.
- Monitors daily cash discrepancies, inventory shrinkage and drive-off.
- Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacts well with customers to build connections while maintaining relationships with repeating patrons.
- Trains and guides team members to maintain high productivity and performance metrics.
- Does all recruiting, hiring and training of team members.
- Addresses customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Manager
Bloomin' Brands
Tulsa, OK
08.2024 - 03.2025
- Ensured customer satisfaction with every facet of the flooring experience, from initial greeting through order completion.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Constructed interviews for hiring, and processed new hires through system.
- Managed off premise catering and Togo employees. Ensuring 100% satisfaction for guest ordering togo.
- Managed liquor orders and liquor invoicing.
Key/Assistant Manager
Bloomin' Brands
Tulsa, OK
02.2020 - 06.2024
- Assisted with coaching and leading team to ensure excellent hospitality and customer service.
- Acted on training and mentoring opportunities to set team up for success.
- Collaborated with team members to ensure efficiency in operations within the restaurant.
- Monitored dining room for cleanliness and proper set-up at all times.
- Addressed customer complaints or requests , properly resolving issues promptly and efficiently.
- Upheld cleanliness and safety expectations.
Training Coordinator
Bloomin' Brands
Tulsa, OK
01.2020 - 06.2024
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Managed Schedules for training
- Assisted in setting up online learning platforms used for virtual learning.
- Ensured that all necessary equipment was available prior to training. Ensuring trainees were set up for success.
- Monitored learning process and provided ongoing support as needed.
Lead Bartender
Bloomin' Brands
Tulsa, OK
09.2015 - 06.2024
- Resolved customer disputes in a professional and timely manner.
- Maintained a professional and friendly demeanor at all times.
- Managed bar operations to ensure maximum profitability.
- Maintained the highest standards of cleanliness and sanitation.
- Developed and implemented new bar policies and procedures.
- Ensured efficient and accurate drink preparation.
- Supervised and trained a team of 5 bartenders in all aspects of customer service and preparation of beverages.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
Oologah High School
Oologah, OKSkills
- Staff Training
- People Management
- Attention to Detail
- Problem-Solving
- Customer Service
- Business Operations
- Cash Management
- Guest Services
- Efficient Admin skills
Timeline
General Manager
DYNE Hospitality Group
04.2025 - Current
Manager
Bloomin' Brands
08.2024 - 03.2025
Key/Assistant Manager
Bloomin' Brands
02.2020 - 06.2024
Training Coordinator
Bloomin' Brands
01.2020 - 06.2024
Lead Bartender
Bloomin' Brands
09.2015 - 06.2024
High School Diploma -
Oologah High School