Carissa M. Tronolone
Cary,IL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
32
32
years of professional experience
Work History
Account Manager
Talisman Systems Group, Inc
01.2020 - Current
- Primary business contact for one of the company’s largest and most complex accounts.
- Built and maintained a strong, professional, and collaborative relationship with my client’s team, their subsidiary partners, and their vendors.
- Implemented and maintained 3 government/508 compliant provider search tool sites, and another subsidiary provider search tool site with all client requested features and meeting all agreed upon timelines while also maintaining the main client provider search tool site.
- Communicate with client contacts/vendors on all day-to-day items, create tickets using Atlassian Software System, test software updates, maintained monthly client billing spreadsheets and daily project log of all projects, tasks, discussions.
Account Manager/Client Relations/RN
Medcor,Inc
04.2012 - 01.2020
- Primary business contact for the client, responsible for meeting agreed upon client expectations, deliverables, and attainment of account objectives to satisfaction.
- Maintain a professional working relationship with assigned key account personnel developing an authentic working partnership.
- Expert knowledge of Medcor Triage applications and software.
- Monitoring client performance and assisting client with training of our service, educating clients regarding our best known practices, and troubleshooting any issues.
- During this time I developed and maintained solid, professional, and friendly working relationships with clients and internally working 40 hours a week successfully and efficiently from a home office.
Telephonic Triage Nurse / Nursing Preceptor / Call Center Software QA Tester
Medcor, Inc
12.2002 - 04.2012
- Worked as a telephonic triage nurse for a 24 hour call center for workplace injuries, Nursing Preceptor, and Call Center Software QA Tester.
- Triage and advise treatment options for all workplace incidents including injuries, illnesses and medical emergencies for employees and contractors according to the Medcor, Inc.
- On-Line Telephonic Triage Algorithms.
- Refer to outside healthcare providers as appropriate.
- Use of custom call center medical triage software.
- Experience includes precepting of new employees, providing ongoing assistance/education to new and existing RN's.
- Supported the testing process of new software releases from a practical and medical perspective.
- Maintains Continuing Education Units, compliance modules and webinar training.
Registered Nurse/Family Care Nurse/Level II Family Care Coordinator/Relief Charge Nurse/Nursing Preceptor/CPR Instructor
Children's Memorial Hospital
06.1991 - 04.1999
- Worked as a Family Care Nurse and Level II Family Care Coordinator on a 22 bed pediatric Hematology, Oncology, and Bone Marrow Transplant Unit.
- Chemotherapy infusions, administration of various blood products, complete care of central venous access devices and complete care of hematology, oncology and bone marrow transplant patients.
- Experiences include Unit Charge Nurse responsibilities, Nursing Preceptor, Nursing Volunteer Supervisor for unit, Pediatric Advanced Life Support certified and CPR instructor certified.
Education
Associates Degree - Nursing
Harper College
Palatine, IL1991
Skills
- Time Management
- Expense Control
- Revenue Retention
- Strategic Planning
- Staff Management
- Account Verification
- Account Management
Timeline
Account Manager
Talisman Systems Group, Inc
01.2020 - Current
Account Manager/Client Relations/RN
Medcor,Inc
04.2012 - 01.2020
Telephonic Triage Nurse / Nursing Preceptor / Call Center Software QA Tester
Medcor, Inc
12.2002 - 04.2012
Registered Nurse/Family Care Nurse/Level II Family Care Coordinator/Relief Charge Nurse/Nursing Preceptor/CPR Instructor
Children's Memorial Hospital
06.1991 - 04.1999
Associates Degree - Nursing
Harper College
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