Summary
Overview
Work History
Education
Skills
Accomplishments
Military Service
Volunteer Experience
Hobbies and Interests
Timeline
Generic

Carl Anderson

Bowie,MD

Summary

Personable and dedicated Customer Service Representative with extensive experience in service industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

36
36
years of professional experience

Work History

Ramp agent

Piedmont Airlines
Ronald Reagan International Airport
07.2023 - Current
  • As a Ramp Agent my many duties included; loading and offloading aircraft cargo
  • Marshalling aircraft into the gate and pushing aircraft on to the taxiway
  • Performing lavatory services for the aircraft between flights.

Break fix Field Rep/Merchandiser

BDS Solutions
Bowie MD Territory, Nation Wide
08.2022 - 04.2023
  • As a Break fix Field Rep, my duties entailed; Weekly continuity checks on electronic Displays, reporting and repairing dysfunctional items and maintaining proper sign placement in various retail locations
  • In addition, I was required to maintain communications with store management to enhance retail efficiency.

Processor/Merchandiser

Burlington Coat Factory
Laurel, MD
08.2021 - 01.2023
  • As a processor I unload the truck, process items coming in and restocking store
  • Received and tracked incoming inventory shipments.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.

RSA/CSA Agent

Avis-Budget Car Rental
Dulles Air Port (Sterling, VA)
05.2018 - 01.2020
  • As a Reservation Sales Agent my responsibilities were to give excellent customer service, provide accurate information about vehicle, Identify the needs for renters and offer up sells that would make the rental experience more complete
  • As a Customer Service Agent, I would work specifically with Chairman, C.E.O’s, President Club and preferred members
  • Making Sure Their Vehicles were: Pre Assigned, clean, and equipped with everything that was needed for the rental
  • I would also work the exit gate, the return line and scan in the daily line inventory.

Retailer/ Merchandiser

Retail on Command
Various Locations
12.2015 - 01.2019
  • As a Retailer/ Merchandiser, my responsibilities include: Unloading truck and stocking shelves
  • Breaking down and resetting shelves according to plan-o-gram.

Retailer/ Merchandiser

Anderson Merchandising
Hyattsville, MD
12.2017 - 06.2018
  • As a Retailer/ Merchandiser, my responsibilities include: Placement of Wal-Mart signage, Surveys of product displays, Install product Demos, and breaking down and resetting shelves according to plan-o-gram.

Team Member

Teavana
Pentagon City/Bowie, MD
08.2015 - 01.2017
  • As a Partner and Team lead at Teavana my duties include opening and closing the store, making cash drops, closing out the daily sales, prepping barista station, showing and selling exotic teas, and up selling other merchandise.

Area Supervisor/ SPS Mobile

Ross Dress for Less
Washington D.C/Forestville, MD/Bowie, MD
02.2013 - 12.2014
  • As an Area Supervisor, I am a key carrying associate responsible for opening and closing store operations, counting and preparing cash and deposits, as well as maintaining the hard line merchandise in the store
  • During my shift I am also responsible for supervising up to ten associates at a time, to provide great customer service
  • Before becoming an Area Supervisor, I worked as a Store Protection Specialist Mobile
  • As an SPS Mobile, I was expected to coach and lead the SPS staff in protecting store assets
  • We did this by Observing and communicating internal and external theft indicators, promoting shortage awareness to associates, and maintaining a strong safety culture throughout the store.

Inventory Specialist/ Sweeper

R.G.I.S.
Woodbridge, VA
12.2009 - 03.2012
  • While working with R.G.I.S
  • I was part of a team committed to providing fast and accurate count for our clients inventory needs
  • My role consisted of counting and loading data into a systematic database for the inventory count
  • I also worked as Sweeper as well as the set up crew
  • As a Sweeper I mainly focused on quality control, ensuring that ever aisle and shelf was accounted for
  • The set up crew consisted of a small group that would go to the location the day before the inventory and prepare the store.

Van Driver

Holiday Inn Express
Hanover, MD
09.2008 - 08.2009
  • Van Driver I provided transportation for hotel guest at prearranged locations, Communicate with dispatchers by radio, telephone, or computer, Assisted with conference room set up and provide over all customer service.

Customer Service Representative

Online Resources
Chantilly, VA
09.2007 - 04.2008
  • With Online Resources I was required to sell services provided by the company, as well as trouble shoot minor technical issues with the client online banking needs.

Sales Rep

Protection One
Baltimore, MD
09.2005 - 09.2006
  • As Sales Rep, I was required to build my clientele, by way of cold calls, mailings and company generated leads
  • Do evaluations on premises for security and fire needs, and provide information to build an adequate system specific to that location
  • I would also trouble shoot and reprogram existing systems on site.

Sales Rep

ADT Security
Columbia, MD
10.2002 - 08.2005
  • As Sales Rep, I was required to build my clientele, by way of cold calls, mailings and company generated leads
  • Do evaluations on premises for security and fire needs, and provide information to build an adequate system specific to that location
  • I would also trouble shoot and reprogram existing systems on site.

Front Desk Clerk

Courtyard by Marriott
Greenbelt, MD
05.1997 - 11.1999
  • Prepared room assignments, check guest in and out of hotel
  • Provided customer service, as well as operated PBX system
  • As night auditor, I would back up system, close out room accounts, and conduct wake up calls for guest.

Bell Captain

Double Tree Hotel
Linthicum, MD
08.1995 - 06.1997
  • Supervised bell staff in providing transportation to and from BWI airport
  • We also assisted guest with luggage checking in and out of rooms, and over all concierge services.

Weather Observer

United States Air Force
Sacramento, CA
01.1988 - 01.1992
  • As a weather Observer I would collect meteorological readings and data for the station Forecaster to prepare accurate charts for pilots and other base operations
  • I would also provide weather support to Army operations in tactical maneuvers.

Education

High Point High

University of Maryland University Collage

Maryland Institute Collage of Art

Skills

  • Data Entry
  • Product Knowledge
  • Complaint resolution
  • Paperwork Processing
  • Report Generation
  • Inbound and Outbound Calling

Accomplishments

  • Good Conduct Medal
  • National Defense Service Medal
  • Air Force Training Ribbon
  • 1991 McClellan AFB 1st place Art Contest
  • Air Force Logistic Command 2nd place Art Contest

Military Service

United States Air Force, 1988-1992

Volunteer Experience

Faith Outreach Center Church, Brentwood, MD, 1993 - 2009, Provided transportation, assisted with tutoring and homework, and provided art lessons for before and after care program. Assisted with Thanksgiving baskets for the community, provide one to one counseling, I Taught various classes over the years. I also organized and implemented an annual Men’s retreat. As well as created various graphic images for many functions.

Hobbies and Interests

  • Painting
  • Drawing
  • Guitar
  • History
  • Home Renovations

Timeline

Ramp agent

Piedmont Airlines
07.2023 - Current

Break fix Field Rep/Merchandiser

BDS Solutions
08.2022 - 04.2023

Processor/Merchandiser

Burlington Coat Factory
08.2021 - 01.2023

RSA/CSA Agent

Avis-Budget Car Rental
05.2018 - 01.2020

Retailer/ Merchandiser

Anderson Merchandising
12.2017 - 06.2018

Retailer/ Merchandiser

Retail on Command
12.2015 - 01.2019

Team Member

Teavana
08.2015 - 01.2017

Area Supervisor/ SPS Mobile

Ross Dress for Less
02.2013 - 12.2014

Inventory Specialist/ Sweeper

R.G.I.S.
12.2009 - 03.2012

Van Driver

Holiday Inn Express
09.2008 - 08.2009

Customer Service Representative

Online Resources
09.2007 - 04.2008

Sales Rep

Protection One
09.2005 - 09.2006

Sales Rep

ADT Security
10.2002 - 08.2005

Front Desk Clerk

Courtyard by Marriott
05.1997 - 11.1999

Bell Captain

Double Tree Hotel
08.1995 - 06.1997

Weather Observer

United States Air Force
01.1988 - 01.1992

High Point High

University of Maryland University Collage

Maryland Institute Collage of Art

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Carl Anderson