Summary
Overview
Work History
Education
Skills
Timeline
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Carl Cruz

Monrovia,CA

Summary

Accurate and versed in customer service and database management. Strong organizational, technical, and analytical skills; easy to approach, friendly, and conversational.

Overview

10
10
years of professional experience

Work History

Service Advisor

Kia Of Alhambra
08.2019 - 09.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Submit and complete warranty claims.

Store Manager

NKM Capital, Potato Corner
08.2016 - 08.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Accounting Analyst

Montrose Environmental Group
03.2014 - 07.2015
  • Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
  • Perform and complete accounts receivable tasks for seven of Montrose's subsidiary companies.
  • Produce and organize purchase orders for all subsidiary companies

Education

Associate - Automotive Technology

Universal Technical Institute of Southern California
Long Beach, CA
11.2017

High School Diploma -

Don Bosco Technical Institute
Rosemead, CA
2009

Skills

  • Sales Expertise
  • Handling Customer Complaints
  • Account Management
  • Staff Management
  • Records Management
  • Automotive Maintenance

Timeline

Service Advisor

Kia Of Alhambra
08.2019 - 09.2023

Store Manager

NKM Capital, Potato Corner
08.2016 - 08.2019

Accounting Analyst

Montrose Environmental Group
03.2014 - 07.2015

Associate - Automotive Technology

Universal Technical Institute of Southern California

High School Diploma -

Don Bosco Technical Institute

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Carl Cruz